1. Who we are
RiftLayer (“we”, “us”, “our”) is a hosting provider focused on game servers and related infrastructure. This Privacy Policy applies to our websites, client area, control panels, and any services we provide (collectively, the “Services”).
2. Information we collect
We collect information in three main ways: information you provide to us directly, information collected automatically, and information from third parties (such as payment providers).
2.1 Information you provide
- Account details (name, username, email address, login credentials).
- Contact information (billing address, support contact details).
- Payment-related details (billing country, partial payment details via our payment processor — we do not store full card numbers).
- Support communications (tickets, emails, chat messages, Discord messages where applicable).
2.2 Information collected automatically
- IP addresses and approximate location derived from IP.
- Log data such as access times, pages viewed, user agent, and referrer.
- Server telemetry, including CPU, RAM, disk usage, and crash/errors, where relevant to operating your services.
2.3 Information from third parties
- Payment processors may share confirmation of payments, charges, or disputes.
- Fraud-prevention or anti-abuse services may provide risk or reputation scores.
3. How we use your information
We use the information we collect to:
- Provide, operate, and maintain the Services you have ordered.
- Set up and manage your account, billing, and subscriptions.
- Communicate with you about service updates, maintenance, invoices, and support.
- Monitor performance, detect abuse, prevent fraud, and secure our infrastructure.
- Improve our Services, including troubleshooting and capacity planning.
- Comply with legal or regulatory obligations where applicable.
4. Legal bases for processing (EEA/UK users)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:
- Contract: to provide the Services you have requested.
- Legitimate interests: to secure our systems, prevent abuse, and improve our Services.
- Consent: for certain optional activities (e.g., some types of marketing), where required.
- Legal obligation: to comply with applicable laws and regulations.
5. Cookies & tracking technologies
We may use cookies and similar technologies (such as local storage or session storage) to:
- Maintain your login session in the client area or control panel.
- Remember preferences (such as language or theme).
- Gather basic analytics about how our website is used.
Depending on your location and applicable law, you may see a cookie banner or have additional controls for managing non-essential cookies.
6. How we share information
We do not sell your personal information. We may share your information with:
- Service providers: such as payment processors, support tools, and infrastructure providers who help us deliver the Services.
- Security & anti-abuse partners: to detect fraud, attacks, or other abusive behavior.
- Legal / authorities: where required by law, subpoena, or court order, or to protect our rights, customers, or others.
When we share data with third parties, we aim to share only what is necessary for the specific purpose and expect them to handle it appropriately.
7. Data retention
We keep your information only as long as necessary for the purposes described in this Policy, including:
- For as long as you have an active account or open services with us.
- For a reasonable period after cancellation for billing, accounting, and legal compliance.
- For security logs and backups, for as long as reasonably necessary to detect and investigate issues.
Retention periods may vary depending on the type of data and legal requirements in your jurisdiction.
8. Security
We implement technical and organizational measures designed to protect your data, including network security, access controls, and regular maintenance of infrastructure.
However, no system is completely secure. We cannot guarantee absolute security of your data, and you share responsibility for securing your own systems, passwords, and software.
9. Your rights & choices
Depending on your location, you may have certain rights regarding your personal information, such as:
- The right to access information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of certain information, subject to legal obligations.
- The right to object to or restrict certain processing.
- The right to data portability in some circumstances.
To exercise these rights, you can contact us using the details in the Contact section below. We may need to verify your identity before responding.
10. Children’s privacy
Our Services are not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under that age without appropriate consent.
If you believe we have collected information from a child in violation of this Policy, please contact us and we will investigate and take appropriate action.
11. International data transfers
Our infrastructure and service providers may be located in different countries. By using the Services, you understand that your information may be transferred to, stored, and processed in countries that may have different data protection laws than your own.
Where required by law, we will implement appropriate safeguards (such as contractual clauses) for cross-border data transfers.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and may provide additional notice via email or your client area.
Your continued use of the Services after any changes become effective means you accept the updated Policy.
13. Contact
If you have questions about this Privacy Policy or how we handle your data, you can contact us at:
- Email: privacy@riftlayer.example
- Support: (link to your client area)
- Discord: (link to your Discord server)